How the store works?

So how does online package-free shopping work? Surely the rice needs to be packed in something?

It’s very simple, you receive your goods in reusable packaging, transfer the products to your own containers at home and return the packaging when we deliver your next order.

As it’s important that our packaging really is reused, and doesn’t get forgotten in customer’s homes, we require a security deposit for the store’s packaging. (More information on the deposit can be found below)

The shopping experience at Wefill

We offer you a number of choices:

If you want to order online, first check that we deliver to your area (here) then log in, order, pay your packaging security deposit and wait for your delivery. We will contact you before you receive your order with details of how the store works etc.

If you prefer something a little more personal you can order online and contact us with special requests.

If you want to get to know us and the store a little better, you can also “Shop via Zoom” for one of your first orders. We’ll explain about the store, about the products and we’ll pack your order together. To coordinate “Shopping by Zoom” please click here.

shopping on zoom

Greener deliveries

Help us make our deliveries greener: We want to minimize our carbon footprint and would appreciate your help.

So if you plan to order, and know someone who travels from your area to South Tel Aviv, Holon or Azor regularly (at least once a week) who is interested in taking some packages let us know (we can either waive your delivery fee or pay it to our “green delivery person).

This option is also available to those of you who are outside our delivery area.

Wefill’s reusable packaging

Reusable bags

You receive dry food in cloth bags.

Anat from “Supersak” helped design a bag that meets our business needs – the bags ensure the food stays fresh during delivery, are durable (ensuring minimum waste) and easy to wash.

This is a good opportunity to say thank you to Anat for her support and help. If you are not yet familiar with “Supersak” then check out their great reusable produce bags. 

See supersak

Glass jars

Liquid food, soaps, and detergents come to you in glass jars. There are two sizes of jars, 560 ml and one litre.

When you receive a shipment, you transfer the products to your own containers, wash the jars from leftovers and put them aside for collection when you receive your next order.

Shipping carton

Your order is delivered in a cardboard box. While our long-term dream is a reusable delivery solution, for now we’d appreciate it if you returned the box for reuse. It is possible to fold the box and rebuild for collection if space for storage is an issue.

Cleaning the packaging when it returns to the store.

With the exception of the shipping cartons (which unfortunately will have to go for recycling / compost, if they are not clean) all the packages are cleaned when they return to the store. The cloth bags are washed, the jars go to the dishwasher for an intensive clean.

Packaging security deposit

As it’s important that our packaging really is reused, and doesn’t get forgotten in customer’s homes, we require a security deposit for the store’s packaging.

The deposit is NIS 60 and is based on an estimate of the value of the packaging for an average shop.

Note: the security deposit is a onetime payment with your first order only.

How to pay the deposit?

The deposit is paid via the website – just add “packaging security deposit” to your first shopping basket.

When do you get the deposit back?

Your deposit it returned either:

  1. After one year as a Wefill customer you become a “veteran customer”. In other words, you know how everything works, you’re used to putting aside your bags once you’ve transferred your produce, to washing out your jars and to returning everything when you get your next delivery. At this point we feel there’s no need for a deposit anymore – you’ve got it down 🙂
  2. If you decide you do not want to continue to shop with us, send us a message requesting the return of your security deposit. We will arrange a collection of your packaging and return the deposit upon receipt of the packaging.

Pop-up shops

Sometimes we like to get out there and meet you all, so we like to do occasional pop-ups around the country.

While we do “pop-up” at some zero waste events, we leave the where and when of our pop-ups largely up to you. So if you are organizing an event where we would fit in, or are a large group of people wanting to shop package-free let us know. 

We’ll come with a selection of our goods (we’ll decide together) and you can shop package-free to your heart’s content.

Upcoming Pop-ups

There are currently no pop-ups planned.

Planned pop-ups: